Service Guarantee

If an agreed area has been missed, tell us within 24 hours and we'll return to put it right, subject to our service guarantee.

How it works

Contact us by phone or email within 24 hours of the clean and tell us which agreed area was missed. We will arrange a return visit at the earliest mutually convenient time, at no extra cost, to complete that work.

What is covered

Tasks and rooms included in the specification you agreed with us, where the standard of work clearly falls short of what we quoted for.

What is not covered

Work outside the agreed specification, additional tasks added after the visit, new mess or soiling created after we left, damage or staining that cannot be removed by normal cleaning methods, and issues reported more than 24 hours after the clean. For end-of-tenancy work we extend the window to 48 hours from the check-out inspection.

Fair use

The guarantee covers a return visit to put right the specific items raised. It is not a refund scheme and does not replace your statutory consumer rights.

To make a claim, email info@premcleaners.co.uk or call 07854 593718.