Cancellation Policy

Plans change, and we try to be flexible. Giving us as much notice as possible helps us offer your slot to someone else.

Changing or cancelling

More than 24 hours' notice: no charge, and we will happily rebook you. Less than 24 hours' notice or a cancellation on the day: we may charge up to 50% of the quoted price to cover the lost slot.

If we cannot get in

If our team arrives as agreed and cannot access the property, we treat it as a same-day cancellation and a call-out charge may apply.

Regular bookings

Recurring visits can be paused or stopped at any time with one week's notice. There is no tie-in contract.

If we need to cancel

In the rare event of illness, severe weather or an emergency, we will contact you as early as possible and offer the earliest alternative slot at no extra cost.

To change a booking, call 07854 593718 or email info@premcleaners.co.uk.